State Farm® Insurance Agent Susan Boynton

"I've been with Sue Boyton's agency for over 20 years. Every one of my policies is with her agency. Maybe I could save some money by shopping around and splitting up policies, but I won't because the customer service I receive from State Farm is top notch. Whitney Nuchols has been my contact all this time and she is always incredibly dependable and responsive. Just last night shortly before closing she added a new car for me, and I had insurance and the id cards in a matter of minutes. 10/10 would recommend."

"David was so informative and working with him was a pleasure. After the terrible experience with our other insurance company it was a breath of fresh air to work with David he made it easy and I appreciate that."

"Kyle was great to work with. He was very thorough and he explained things very well. Kyle was very easy to talk to. I highly recommend State Farm for home and car insurance."

"Kyle is killing it as a newer agent, he is very detail oriented, patient, has great communication skills, is very responsive with great follow through and is always nice to talk to! Highly recommend!"

"I just signed up with State Farm and Kyle Ellison is my agent. He is very helpful and explained everything. He answered my question gracefully and made my option very clear and in my best interest"

"We had great service from Kyle Ellison in Susan's office. He said he is a relatively new agent and was very responsive to many questions we had!"

"Sue Boynton's entire staff has been helpful every time I call; answer the phone or call back quickly. They help me understand my best options on an ongoing basis. I am a difficult client, I get confused easily, she and her staff have always been patient with me. We have several policies with her: autos, home, rental. We have had a truck stolen, a couple of hail claims and one accident. They have helped with the claim process and made it easy. She has not given up on us. She deserves more than 5 stars."

"I was shopping for home owners + auto insurance and stumbled across Susan Boyntons agency, had to pass due to the low reviews that showed her agency pretty much doesn't care about their clients and lies to them. Huge red flag."

"BAIT AND SWITCH - DECEPTIVE BUSINESS PRACTICES I agreed on numbers with Michelle on 6/8 and began my policy with State Farm. Complied 100% with all her questions about driving history and requests for info, full disclosure on everything. At first I was happy with what seemed to be a good deal on auto insurance. Then yesterday, as I am checking to make sure I am covered in case of hail damage with the crazy storms we've been having, I see that my monthly premiums went up about $40 out of nowhere, to my surprise, (around $500 a year). I thought for sure this was a mistake so I call Michelle and oddly enough I am the one notifying her (should be the other way around) about the mistake. At first she agreed that there must be a mistake somewhere. After waiting about 2 hours for her to get back to me, which was understandable given the storm, she calls me back and says its not a mistake and that its basically out of her hands - nothing she can do. She then went on to blame a ticket I received over a year ago for the rate changes, weird because I fully disclosed that along with all details of my history and complied with all her requests for info in the beginning when we AGREED on numbers and I paid the agreed upon amount to begin the policy. Policies are written in 6 month periods to PROTECT the consumer from constant price hikes, but not with State Farm or Susan Boyntons agents apparently. Absolutely zero sense of accountability, blamed the system, blamed the records, blamed this blamed that, everything but herself or her company or their processes. She should have made me aware the numbers would/could unexpectedly change after making a purchase agreement (which for sure seems illegal). She should have notified me of any changes too as soon as they're implemented but I get the feeling that many customers fall through the cracks with this company. The agent should have been more transparent about pricing procedures and policies, yet here I go two weeks into it and I am the only one looking out for me. Isn't the whole purpose of insurance to feel looked out for? Not deceived and blamed? At the very least ATTEMPT to make things right instead of just blaming everything and giving half a**ed apologies. 0/5 would be a better rating."

"I had a GREAT experience dealing with Chase Kendall. Not only was he quick at quoting me, he also made sure to explain what each part of the policy meant so i understand what im paying for and he was extremely professional."

"Sue took the time with dad and me. I really appreciated her help. She answered all of my questions. I appreciate her communication. I look forward to working with her. I am grateful she is my State Farm Insurance Agent. 😇"

"Had an opportunity to work with Chase Kendall. He was attentive, knowledgeable, and quick to respond on any questions I had. If you are looking for insurance assistance I can assure you that you don’t need to look any further then Chase and the fine folks at Susan Boynton’s Agency."

"Sierra has helped immensely! She’s been extremely supportive and active, I came from a major insurance company that claims to have better rates then everyone, but really just has super annoying commercials, and high rates. Sierra got me almost triple the coverage I had with Flo(Flo is the worst) and saved me over 500 bucks on my auto insurance, as well as savings on my renters insurance rate. Her communication has been prompt, and happily answered all my questions."

"Very prompt and professional help. What a wonderful office of people who really go out of their way to make my life easier!! They are the BEST!!"

"These people are great! What a friendly, efficient and helpful group. Whitney, Michelle, everyone!!! I stay with this office because of the customer attention and service. Highly recommended."

"I had the best experience talking to Monica Bowen. Excellent customer service, very friendly and definitely efficient."

"I love working with everyone at Susan’s office… I pretty much deal with Monica and she is a gem!! Responsive… helpful… super knowledgeable are just a few of her great qualities!! Don’t think twice about working with anyone at this office… they are the greatest!"

"Susan will take good care of you!!"

"Personal, friendly service - they really treat you like family here! Very reasonable rates too. Satisfied lifelong customer here."

"Exceptional Service by experts in insurance. This is your agency!"

"Sue and her staff have been our agent for years. They are always readily available and provide honest and helpful information and guidance. I love working with businesses that are professional, trustworthy, and easy to work with. A+"

"Sue and her team are wonderful. When hail took out my car and our house roof, our claims were dealt with in a quick and professional manner."

"Sue B and her team are fantastic. They've always been helpful and informative and I think she's been my agent for over 15 years if not longer. I sincerely recommend Sue and her team to anyone who is looking for insurance and great service."

"Sue has been my insurance agent for more years than I care to count. She and her team have helped me through a broken pipe that flooded my house, hail damage to my roof, and driving my car into a parking garage with my bike on top (doh!) I trust her with all of my insurance coverage because she is more than willing to spend the time to consult me on right-sizing my insurance so that I am adequately, but not overly, covered. I most recently had to have my windshield replaced and they could not have made it easier. State Farm has a reputation for rapidly paying claims and they do--however Sue and her team deliver the customer service that makes getting it done practically effortless for the client."

"This team is exceptional in their customer service and willingness to handle any type of insurance needs you may have."