State Farm® Insurance Agent Susan Boynton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheri Bettini
September 19, 2024
"David was so informative and working with him was a pleasure. After the terrible experience with our other insurance company it was a breath of fresh air to work with David he made it easy and I appreciate that."
"Cheri, thank you for taking the time to acknowledge the service from David. He is an asset to our team! Our goal has always been to provide excellent service to our clients and educate them to tailor the insurance for their individual needs. Thank you for your business! "
Jenn Cornelison
August 6, 2024
"Kyle was great to work with. He was very thorough and he explained things very well. Kyle was very easy to talk to. I highly recommend State Farm for home and car insurance."
"Thank you, Jenn, for acknowledging your interactions with Kyle! Our top priority is providing outstanding customer service and educating our clients. I appreciate you taking the time to compliment Kyle. We look forward to working with you! "
Mark Greenberg
July 23, 2024
"I just signed up with State Farm and Kyle Ellison is my agent. He is very helpful and explained everything. He answered my question gracefully and made my option very clear and in my best interest"
"Welcome to the Boynton Agency, Mark! Thank you for sharing your experience with Kyle. He is definitely an asset to our team. We always strive to educate and get you the protection best designed for you! Thank you for taking the time to spotlight Kyle!"
Lisa Dannemiller
January 8, 2024
"We had great service from Kyle Ellison in Susan's office. He said he is a relatively new agent and was very responsive to many questions we had!"
"Thank you for taking the time to share your experience with Kyle in my office. I appreciate your business and thoughtful comments."
C Tuff
July 23, 2023
"Sue Boynton's entire staff has been helpful every time I call; answer the phone or call back quickly. They help me understand my best options on an ongoing basis. I am a difficult client, I get confused easily, she and her staff have always been patient with me. We have several policies with her: autos, home, rental. We have had a truck stolen, a couple of hail claims and one accident. They have helped with the claim process and made it easy. She has not given up on us. She deserves more than 5 stars."
"Thank you for the kind works, C! We appreciate your business, and it is a pleasure working with you and your family. "
Everett Carpenter
June 29, 2023
"I was shopping for home owners + auto insurance and stumbled across Susan Boyntons agency, had to pass due to the low reviews that showed her agency pretty much doesn't care about their clients and lies to them. Huge red flag."
"This must be a random review, because we do not have contact/relationship with anyone by this name."
Alex Assila
June 23, 2023
"BAIT AND SWITCH - DECEPTIVE BUSINESS PRACTICES I agreed on numbers with Michelle on 6/8 and began my policy with State Farm. Complied 100% with all her questions about driving history and requests for info, full disclosure on everything. At first I was happy with what seemed to be a good deal on auto insurance. Then yesterday, as I am checking to make sure I am covered in case of hail damage with the crazy storms we've been having, I see that my monthly premiums went up about $40 out of nowhere, to my surprise, (around $500 a year). I thought for sure this was a mistake so I call Michelle and oddly enough I am the one notifying her (should be the other way around) about the mistake. At first she agreed that there must be a mistake somewhere. After waiting about 2 hours for her to get back to me, which was understandable given the storm, she calls me back and says its not a mistake and that its basically out of her hands - nothing she can do. She then went on to blame a ticket I received over a year ago for the rate changes, weird because I fully disclosed that along with all details of my history and complied with all her requests for info in the beginning when we AGREED on numbers and I paid the agreed upon amount to begin the policy. Policies are written in 6 month periods to PROTECT the consumer from constant price hikes, but not with State Farm or Susan Boyntons agents apparently. Absolutely zero sense of accountability, blamed the system, blamed the records, blamed this blamed that, everything but herself or her company or their processes. She should have made me aware the numbers would/could unexpectedly change after making a purchase agreement (which for sure seems illegal). She should have notified me of any changes too as soon as they're implemented but I get the feeling that many customers fall through the cracks with this company. The agent should have been more transparent about pricing procedures and policies, yet here I go two weeks into it and I am the only one looking out for me. Isn't the whole purpose of insurance to feel looked out for? Not deceived and blamed? At the very least ATTEMPT to make things right instead of just blaming everything and giving half a**ed apologies. 0/5 would be a better rating."
"Thank you for the feedback, Alex. It is NEVER our intent to deceive customers. In your case, it was the 4 tickets in the past 3 years that influenced the higher rate. It was unfortunate that the system did not give us access to your MVR on the date of purchase. It was an oversight on Michele's part to let you know the difference in premium, because we notify customers if the rate comes back higher or lower. We always strive for transparency, and I apologize that we did not contact you first about the higher rate."
Ashley Williams
May 3, 2023
"I had a GREAT experience dealing with Chase Kendall. Not only was he quick at quoting me, he also made sure to explain what each part of the policy meant so i understand what im paying for and he was extremely professional."
"Ashley, thank you for the kind words about Chase. He has been a wonderful addition to our team! We value customers like you, and we are glad that we could provide you with a better value! Many thanks!"
Johnathan Hartfield
March 22, 2023
"Sue took the time with dad and me. I really appreciated her help. She answered all of my questions. I appreciate her communication. I look forward to working with her. I am grateful she is my State Farm Insurance Agent. 😇"
"Thank you for the 5-star review, Johnathan! I value your business and the relationship with you and your family. Many thanks! Sue"
Grey Mills
February 2, 2023
"Had an opportunity to work with Chase Kendall. He was attentive, knowledgeable, and quick to respond on any questions I had. If you are looking for insurance assistance I can assure you that you don’t need to look any further then Chase and the fine folks at Susan Boynton’s Agency."
"Thank you for the wonderful comments about Chase! He is a valuable addition to our team. We appreciate you!"
Odd Zoo
February 2, 2023
"Sierra has helped immensely! She’s been extremely supportive and active, I came from a major insurance company that claims to have better rates then everyone, but really just has super annoying commercials, and high rates. Sierra got me almost triple the coverage I had with Flo(Flo is the worst) and saved me over 500 bucks on my auto insurance, as well as savings on my renters insurance rate. Her communication has been prompt, and happily answered all my questions."
"Thank you so much for the compliments about Sierra! She is an asset to our team and strives to provide the best customer experience combined with a great value! We appreciate you!"
Stephanie Moore
November 7, 2022
"Very prompt and professional help. What a wonderful office of people who really go out of their way to make my life easier!! They are the BEST!!"
"Thank you so much, Stephanie! I appreciate the confidence you have in me and my team. We really enjoy working with you and your family!"
Randy Brown
August 24, 2022
"These people are great! What a friendly, efficient and helpful group. Whitney, Michelle, everyone!!! I stay with this office because of the customer attention and service. Highly recommended."
"Thank you for the wonderful review and recommendation, Randy! We cherish the relationship with you and your loyalty to us."
Cynthia Chege
April 18, 2022
"I had the best experience talking to Monica Bowen. Excellent customer service, very friendly and definitely efficient."
"Cynthia, thank you so much for the compliment for Monica! I appreciate you taking the time to write this review and praise Monica for her hard work and dedication."
Tim Altergott
February 8, 2022
"I love working with everyone at Susan’s office… I pretty much deal with Monica and she is a gem!! Responsive… helpful… super knowledgeable are just a few of her great qualities!! Don’t think twice about working with anyone at this office… they are the greatest!"
"Tim, thank you so much for taking the time for the kind words. We appreciate your business and value the relationship with you!"
Maggie Phillips
May 2, 2021
"Susan will take good care of you!!"
"Thank you so much for the compliment, Maggie!"
James Kirby
October 10, 2020
"Personal, friendly service - they really treat you like family here! Very reasonable rates too. Satisfied lifelong customer here."
"Thank you so much, James! We appreciate you and your loyalty."
Amy Sebring
September 29, 2020
"Exceptional Service by experts in insurance. This is your agency!"
"Thank you!"
Jeannette Guerrasio
September 27, 2020
"Sue and her staff have been our agent for years. They are always readily available and provide honest and helpful information and guidance. I love working with businesses that are professional, trustworthy, and easy to work with. A+"
"Thank you for the kind words, Jeannette. We appreciate you!"
Lara Juliusson
September 25, 2020
"Sue and her team are wonderful. When hail took out my car and our house roof, our claims were dealt with in a quick and professional manner."
"Thank you, Lara!"
Deb Illig
September 25, 2020
"Sue B and her team are fantastic. They've always been helpful and informative and I think she's been my agent for over 15 years if not longer. I sincerely recommend Sue and her team to anyone who is looking for insurance and great service."
"Thank you, Deb. We appreciate your business!"
Allison P
September 25, 2020
"Sue has been my insurance agent for more years than I care to count. She and her team have helped me through a broken pipe that flooded my house, hail damage to my roof, and driving my car into a parking garage with my bike on top (doh!) I trust her with all of my insurance coverage because she is more than willing to spend the time to consult me on right-sizing my insurance so that I am adequately, but not overly, covered. I most recently had to have my windshield replaced and they could not have made it easier. State Farm has a reputation for rapidly paying claims and they do--however Sue and her team deliver the customer service that makes getting it done practically effortless for the client."
"Thank you so much, Allison! We appreciate your loyalty and business."
Michell Irving
September 25, 2020
"This team is exceptional in their customer service and willingness to handle any type of insurance needs you may have."
"Thank you, Michell! We appreciate your business."
Laura
October 11, 2019
"Excellent , personal customer service !! We needed some paperwork signed under a deadline and don’t have a printer , I was going to go to the office but my baby was having a hard day so Susan brought the papers to my house to get them signed on time ! That’s the type of service you don’t see often anymore ! It made me feel like we are valued customers . Thank you !"
"Thank you, Laura! We appreciate you!"
Paul Zinner
August 11, 2019
"Always have the right answers to my myriad questions!"
"We appreciate you Paul!"