State Farm® Insurance Agent Susan Boynton

"I recently had the pleasure of working with Kyle Ellison at StateFarm. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."

"Susan is an amazing agent and this office has often been a huge help to me in my insurance needs. Just recently Whitney (the office claims representative) was able to step in with an issue I encountered with my home owners claim. She was able to work with my contractor and bring about resolution for completed work on my claim when I was placed in between the insurance agency and my contractor. Susan's office represented me professionally and aptly to bring the issues to closure. This is the norm of professionalism they exhibit and would highly recommend this office if you are in need of insurance coverage."

"I highly recommend Susan Boynton and Kyle Ellison as auto insurance agents. They consistently go above and beyond in providing excellent service, offering clear and personalized advice for my insurance needs. Susan is incredibly knowledgeable and always ensures I understand the coverage options available to me, while Kyle is responsive and efficient in handling any claims, quotes and adjustments. Together, they create a seamless experience, making it easy to trust them with my auto and home insurance needs. Their professionalism and commitment to customer satisfaction truly stand out."

"Kyle was friend and very knowledgeable. He prepared quotes quickly and explained each one."

"Sue has been nothing but helpful and kind to me since we first started working together. She is always quick to respond and has gone above and beyond to help me and answer my questions. I cannot recommend her enough!"

"Great attention to detail. Made sure we had the appropriate amount of coverage which helped keep our costs as low as possible."

"I have been a client of Sue Boynton’s for many years now. Throughout the years Sue and her staff have been excellent to work with. I started out with a small Universal Life Insurance Plan, and now my husband and I have full home and auto coverage through State Farm. I cannot say how grateful I am for the many years of service from Sue and her staff. A shoutout to Whitney for always being so helpful and knowledgeable about the many confusing aspects regarding insurance. I really appreciate you guys!"

"I have been working with Whitney Nuchols regarding getting my policy to include renters insurance. There has been a lot of misunderstandings going on with the requirements from my renters office. Whitney has been extremely helpful, polite and patient with me. She has helped me with other policies as well and is always helpful, polite and patient with me. Susan Boyton is lucky to have such a great agent working with her."

"I've been with Sue Boyton's agency for over 20 years. Every one of my policies is with her agency. Maybe I could save some money by shopping around and splitting up policies, but I won't because the customer service I receive from State Farm is top notch. Whitney Nuchols has been my contact all this time and she is always incredibly dependable and responsive. Just last night shortly before closing she added a new car for me, and I had insurance and the id cards in a matter of minutes. 10/10 would recommend."

"David was so informative and working with him was a pleasure. After the terrible experience with our other insurance company it was a breath of fresh air to work with David he made it easy and I appreciate that."

"Kyle was great to work with. He was very thorough and he explained things very well. Kyle was very easy to talk to. I highly recommend State Farm for home and car insurance."

"Kyle is killing it as a newer agent, he is very detail oriented, patient, has great communication skills, is very responsive with great follow through and is always nice to talk to! Highly recommend!"

"I just signed up with State Farm and Kyle Ellison is my agent. He is very helpful and explained everything. He answered my question gracefully and made my option very clear and in my best interest"

"We had great service from Kyle Ellison in Susan's office. He said he is a relatively new agent and was very responsive to many questions we had!"

"Sue Boynton's entire staff has been helpful every time I call; answer the phone or call back quickly. They help me understand my best options on an ongoing basis. I am a difficult client, I get confused easily, she and her staff have always been patient with me. We have several policies with her: autos, home, rental. We have had a truck stolen, a couple of hail claims and one accident. They have helped with the claim process and made it easy. She has not given up on us. She deserves more than 5 stars."

"I was shopping for home owners + auto insurance and stumbled across Susan Boyntons agency, had to pass due to the low reviews that showed her agency pretty much doesn't care about their clients and lies to them. Huge red flag."

"BAIT AND SWITCH - DECEPTIVE BUSINESS PRACTICES I agreed on numbers with Michelle on 6/8 and began my policy with State Farm. Complied 100% with all her questions about driving history and requests for info, full disclosure on everything. At first I was happy with what seemed to be a good deal on auto insurance. Then yesterday, as I am checking to make sure I am covered in case of hail damage with the crazy storms we've been having, I see that my monthly premiums went up about $40 out of nowhere, to my surprise, (around $500 a year). I thought for sure this was a mistake so I call Michelle and oddly enough I am the one notifying her (should be the other way around) about the mistake. At first she agreed that there must be a mistake somewhere. After waiting about 2 hours for her to get back to me, which was understandable given the storm, she calls me back and says its not a mistake and that its basically out of her hands - nothing she can do. She then went on to blame a ticket I received over a year ago for the rate changes, weird because I fully disclosed that along with all details of my history and complied with all her requests for info in the beginning when we AGREED on numbers and I paid the agreed upon amount to begin the policy. Policies are written in 6 month periods to PROTECT the consumer from constant price hikes, but not with State Farm or Susan Boyntons agents apparently. Absolutely zero sense of accountability, blamed the system, blamed the records, blamed this blamed that, everything but herself or her company or their processes. She should have made me aware the numbers would/could unexpectedly change after making a purchase agreement (which for sure seems illegal). She should have notified me of any changes too as soon as they're implemented but I get the feeling that many customers fall through the cracks with this company. The agent should have been more transparent about pricing procedures and policies, yet here I go two weeks into it and I am the only one looking out for me. Isn't the whole purpose of insurance to feel looked out for? Not deceived and blamed? At the very least ATTEMPT to make things right instead of just blaming everything and giving half a**ed apologies. 0/5 would be a better rating."

"I had a GREAT experience dealing with Chase Kendall. Not only was he quick at quoting me, he also made sure to explain what each part of the policy meant so i understand what im paying for and he was extremely professional."

"Sue took the time with dad and me. I really appreciated her help. She answered all of my questions. I appreciate her communication. I look forward to working with her. I am grateful she is my State Farm Insurance Agent. 😇"

"Had an opportunity to work with Chase Kendall. He was attentive, knowledgeable, and quick to respond on any questions I had. If you are looking for insurance assistance I can assure you that you don’t need to look any further then Chase and the fine folks at Susan Boynton’s Agency."

"Sierra has helped immensely! She’s been extremely supportive and active, I came from a major insurance company that claims to have better rates then everyone, but really just has super annoying commercials, and high rates. Sierra got me almost triple the coverage I had with Flo(Flo is the worst) and saved me over 500 bucks on my auto insurance, as well as savings on my renters insurance rate. Her communication has been prompt, and happily answered all my questions."

"Very prompt and professional help. What a wonderful office of people who really go out of their way to make my life easier!! They are the BEST!!"

"These people are great! What a friendly, efficient and helpful group. Whitney, Michelle, everyone!!! I stay with this office because of the customer attention and service. Highly recommended."

"I had the best experience talking to Monica Bowen. Excellent customer service, very friendly and definitely efficient."

"I love working with everyone at Susan’s office… I pretty much deal with Monica and she is a gem!! Responsive… helpful… super knowledgeable are just a few of her great qualities!! Don’t think twice about working with anyone at this office… they are the greatest!"