State Farm® Insurance Agent Susan Boynton

"Sue Boynton's entire staff has been helpful every time I call; answer the phone or call back quickly. They help me understand my best options on an ongoing basis. I am a difficult client, I get confused easily, she and her staff have always been patient with me. We have several policies with her: autos, home, rental. We have had a truck stolen, a couple of hail claims and one accident. They have helped with the claim process and made it easy. She has not given up on us. She deserves more than 5 stars."

"BAIT AND SWITCH - DECEPTIVE BUSINESS PRACTICES I agreed on numbers with Michelle on 6/8 and began my policy with State Farm. Complied 100% with all her questions about driving history and requests for info, full disclosure on everything. At first I was happy with what seemed to be a good deal on auto insurance. Then yesterday, as I am checking to make sure I am covered in case of hail damage with the crazy storms we've been having, I see that my monthly premiums went up about $40 out of nowhere, to my surprise, (around $500 a year). I thought for sure this was a mistake so I call Michelle and oddly enough I am the one notifying her (should be the other way around) about the mistake. At first she agreed that there must be a mistake somewhere. After waiting about 2 hours for her to get back to me, which was understandable given the storm, she calls me back and says its not a mistake and that its basically out of her hands - nothing she can do. She then went on to blame a ticket I received over a year ago for the rate changes, weird because I fully disclosed that along with all details of my history and complied with all her requests for info in the beginning when we AGREED on numbers and I paid the agreed upon amount to begin the policy. Policies are written in 6 month periods to PROTECT the consumer from constant price hikes, but not with State Farm or Susan Boyntons agents apparently. Absolutely zero sense of accountability, blamed the system, blamed the records, blamed this blamed that, everything but herself or her company or their processes. She should have made me aware the numbers would/could unexpectedly change after making a purchase agreement (which for sure seems illegal). She should have notified me of any changes too as soon as they're implemented but I get the feeling that many customers fall through the cracks with this company. The agent should have been more transparent about pricing procedures and policies, yet here I go two weeks into it and I am the only one looking out for me. Isn't the whole purpose of insurance to feel looked out for? Not deceived and blamed? At the very least ATTEMPT to make things right instead of just blaming everything and giving half a**ed apologies. 0/5 would be a better rating."

"Had an opportunity to work with Chase Kendall. He was attentive, knowledgeable, and quick to respond on any questions I had. If you are looking for insurance assistance I can assure you that you don’t need to look any further then Chase and the fine folks at Susan Boynton’s Agency."

"Sierra has helped immensely! She’s been extremely supportive and active, I came from a major insurance company that claims to have better rates then everyone, but really just has super annoying commercials, and high rates. Sierra got me almost triple the coverage I had with Flo(Flo is the worst) and saved me over 500 bucks on my auto insurance, as well as savings on my renters insurance rate. Her communication has been prompt, and happily answered all my questions."

"Sue has been my insurance agent for more years than I care to count. She and her team have helped me through a broken pipe that flooded my house, hail damage to my roof, and driving my car into a parking garage with my bike on top (doh!) I trust her with all of my insurance coverage because she is more than willing to spend the time to consult me on right-sizing my insurance so that I am adequately, but not overly, covered. I most recently had to have my windshield replaced and they could not have made it easier. State Farm has a reputation for rapidly paying claims and they do--however Sue and her team deliver the customer service that makes getting it done practically effortless for the client."

"Excellent , personal customer service !! We needed some paperwork signed under a deadline and don’t have a printer , I was going to go to the office but my baby was having a hard day so Susan brought the papers to my house to get them signed on time ! That’s the type of service you don’t see often anymore ! It made me feel like we are valued customers . Thank you !"

"I have been a client of this State farm agency for many, many years. The reason I have stayed all this time as a customer is State farm and this agency time after time have consistently delivered the best customer service possible. My experience today with Debbie has been 100% totally awesome. She spent much time with me explaining answers to my questions and cheerfully breaking down information to a more understandable level till I fully understood. Debbie explained ways I could get discounts and savings. Thank you Debbie at State farm Sue Boyton office!"

"My husband and I moved to Colorado from Arizona and reached out to Susan to switch over our insurance. Being a young couple in today's society, we know more about useless box and whisker plots and how to find the area of a triangle than car insurance. Susan took time to explain our coverage, what was needed, difference in rates if we picked up another line of insurance, etc. I would recommend Susan and this office to anyone!"

"Matt was amazingly responsive and very patient with all of the questions I had about insurance and my new policies. Anyone who is even mildly unhappy with their current insurance rate or service should ask Matt for a quote. I did - and it has worked out beautifully."